Privacy Policy

Effective Date: 21.9.2025

JugaadX (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our software-as-a-service (SaaS) platform and related services.

1. Applicability of Law

This Policy complies with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and other applicable Indian laws.

2. Information We Collect

We may collect the following categories of information:

Personal Information: Name, email address, phone number, billing details.
Account & Usage Data: Login details, activity logs, campaign statistics, communications metadata.
Device & Technical Data: IP address, browser type, operating system, cookies, device identifiers.
Behavioral & Analytical Data: User engagement patterns, preferences, feedback, and interactions with our platform.
Location Data: When enabled by the user.
Contacts & Communication Data: If you sync or upload contact lists, or communicate via our platform.

3. How We Use Your Information

We process your data to:

Deliver and maintain our services.
Provide customer support.
Improve platform functionality and user experience.
Send transactional and service-related communications.
Send marketing or promotional updates (with user consent).
Ensure compliance with applicable laws and platform policies.

4. Data Ownership

All data (messages, contacts, campaign information, customer records) remains the exclusive property of the customer.
JugaadX acts solely as a processor/facilitator.
Our employees do not access client data except where explicitly authorized for troubleshooting or legal compliance.

5. Data Sharing & Disclosure

We may share your information only in the following circumstances:

With trusted third-party service providers who help us deliver our services (e.g., hosting, payment processing, analytics).
With legal authorities, if required by law or regulatory directive.
With affiliates, successors, or partners in case of mergers, acquisitions, or restructuring.

We never sell or rent customer data to third parties.

6. Data Security

We implement strong technical, administrative, and physical safeguards to protect customer data against unauthorized access, disclosure, alteration, or destruction.

In the event of a data breach, JugaadX will notify affected customers promptly in accordance with applicable law.

7. Data Retention

Data is retained for as long as necessary to provide services or as required by law.
Customers may request deletion of their data, subject to legal and operational limitations.

8. User Rights

Under applicable law, you have the right to:

Access and review your personal data.
Request corrections or updates.
Withdraw consent for processing (which may affect service availability).
Request deletion of personal data.

Requests can be submitted by contacting us (see Section 13).

9. Cookies & Tracking

We use cookies and similar technologies to improve user experience, analyze usage, and provide personalized services. Users may disable cookies in their browser settings, though this may affect platform functionality.

10. Children’s Privacy

JugaadX does not target or knowingly collect personal data from children under the age of 18. If we become aware that data from a minor has been collected, we will delete it immediately.

11. Cross-Border Data Transfers

Your information may be processed or stored in jurisdictions outside India. By using our services, you consent to such transfers, provided that adequate safeguards are in place.

12. Amendments

JugaadX reserves the right to update this Privacy Policy at any time. Updates will be posted on our website, and continued use of the platform constitutes acceptance of the updated Policy.

13. Contact

For privacy-related inquiries, please contact:
JugaadX

8/5G Raghav Arcade, Balu Street, Thiruvanmiyur
Chennai – 600041
Tamil Nadu, India

Email: help@jugaadx.ai